Privacy policy

Last updated: January 2026

Calm Delivery Limited respects the EU’s General Data Protection Regulation (GDPR). This policy explains how personal information is collected, stored, and used.

You won’t find complicated legal terms here. The aim is transparency: your information is collected only for specific purposes, and it will never be shared without your consent except where legally required.

Why privacy matters

Calm Delivery values your privacy and is committed to keeping personal and business information safe. Only essential information is requested, used solely for its intended purpose, and protected at all times.

How information is collected

Information may be collected in the following ways:

  • Website contact forms: name, email address, phone number, and organisation (if provided).

  • Newsletter sign-ups: email address.

  • Engagement as a client: name, email address, phone number, business name, and bank details for invoicing and payments.

  • Referrals or partners: contact information may occasionally be received from trusted partners, treated with the same level of security as direct submissions.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

What information is stored

Information stored may include:

  • Name, email, phone number, and organisation (from contact form or email).

  • Email address (from newsletter sign-up).

  • Name, email, phone number, business name, and bank details (from client engagements), along with invoices and payment records.

Where information is stored

Information may be stored or processed through:

  • Website contact form submissions

  • Email provider

  • Newsletter provider

  • Accounting software

Providers are selected for their commitment to security. Additional details can be provided upon request.

How information is used

Information is used to:

  • Respond to enquiries and communications

  • Send newsletters or updates about services (opt-out available at any time)

  • Issue invoices, statements, or payment reminders

  • Support service delivery and project management

Information will not be used for any other purposes without consent.

Who is responsible

Jon Rhodes, founder of Calm Delivery Limited, is responsible for the security and handling of personal information. Contact Jon at jon@calm.delivery with any concerns or questions.

Who has access

Only those who require access to provide services or manage the business can access stored information. As a small consultancy, access is limited to Jon Rhodes.

Security measures

  • Access to third-party services is restricted to the minimum required.

  • Strong, unique passwords are used for all systems.

  • Computers and mobile devices are encrypted and protected with passcodes or biometric authentication.

  • Authentication is required on devices after periods of inactivity.

How to complain

If you have any concerns about the handling of your information, please contact Jon Rhodes at jon@calm.delivery.

Changes to the policy

Any updates to this policy will take effect immediately upon publication on the Calm Delivery website.